Define a service plan to respond to long wait times in the F&B department

You are the Assistant Manager for a large casino in Las Vegas. The General Manager asked you to create a service plan to respond to customer complaints about long wait times in the Food and Beverage (F&B) operations.

Create a 700- to 1,050-word service plan to address the long wait times and improve customer perceptions of the F&B department.

In your plan, include the following:

  • Define a service plan to respond to long wait times in the F&B department
  • Explain the principles of workforce planning and optimization in your service plan
  • Explain how improving customer perceptions might impact profit margins
  • Describe technology that can be used in your service plan to decrease wait times
  • Develop quality controls to monitor the effects of your service plan on improved customer satisfaction

Format all sources according to APA guidelines.


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