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Jim Mallozzi: Implementing Positive Change in Prudential Real Estate and Relocation In an extensive interview with Jim Mallozzi, CEO of Prudential Real Estate and Relocation Company, Jim describes implemented principles related to the positive change framework described in this chapter Among the positive practices Jim implemented are utilizing positive energy networks to create a change team,” developing a reciprocity network among company employees, articulating Everest goals, fostering positive leadership in the senior team, celebrating strengths, successes, and achievements, implementing reflected best-self feedback, and demonstrating caring and compassion with customers and potential customers. As a consequence of these initiatives, Jim achieved dramatic improvements in financial performance, improved customer satisfaction scores, and markedly enhanced employee engagement. This interview provides examples of how a leader can make a major impact in his organization's performance by creatively applying positive organizational change the variety of ways in which he has You were then appointed as the CEO of Prudential Real Estate and Relocation. What were the challenges and obstacles you found? In the summer of 2009, as the financial markets were coming out of one of the worst recessions since the great depression, I was asked to take over Prudential's Real Estate and Relocation business (PRERS). The real estate side sells residential and commercial real estate franchises across North America. The relocation side helps families move throughout the world. It serves both U.S. government employees and large
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